General Terms and Conditions (GTC)
These terms and conditions apply to orders placed in the online store, by telephone, fax or e-mail,
at HIFI +& FOTO KOCH GmbH. (store:fotokoch.dk)
You can also find the information on the most important topics as compact info here:
Conclusion of contract
- You order in our store by going through the following steps:
- You place items in your shopping cart without obligation by clicking on the shopping cart icon.
- You can view all the items you have placed in the shopping cart by clicking on "Shopping cart" or "Order goods". Here you can also delete items or change the quantity.
- If you want to buy the items from your shopping cart, then click on "Continue order". This will take you to the ordering process.
- In the order process you first enter your delivery and payment details.
- Before you send your order you will get an overview of all data of your planned orders (especially billing and delivery address, product, price, quantity, payment method) on the control page. Before completing the order process, you have the option to check the order for input errors and to change it by checking the data in the order overview and, if necessary, clicking the "change" button to change the respective data and correct the input errors there.
- By clicking on the "buy" button you send your order to us bindingly and order the items contained in the shopping cart. In doing so, you are offering us the conclusion of a purchase contract.
- The confirmation of receipt of the order will be sent immediately after sending the order by e-mail.
- The purchase contract is concluded when we accept your order by delivering the goods or by notifying you of the delivery. Information in catalogs and on the website store:fotokoch.dk does not constitute a binding offer of contract.
- The contract text is not stored by us and can no longer be retrieved after completion of the ordering process. However, you can print out the order data immediately before submitting the order.
- The contract is concluded exclusively in German.
- Our store bears the seal of approval EHI Gepr?fter Online-Shop. In order to receive this seal, we are regularly checked by the EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the code of conduct at this link: http://www.shopinfo.net/haendler/kriterien/index.html.
Warranty
- Some manufacturers grant warranties on their products that go beyond the warranty rights. You will find details of this in our product descriptions. The manufacturer's warranty conditions apply.
Warranty
- If delivered items show obvious material or manufacturing defects or transport damage, please report such defects to us or to the carrier who delivers the items. There is no obligation on the part of the customer to do so, nor is this a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the foregoing provision shall not affect your statutory claims insofar as you have ordered for private purposes as a consumer (within the meaning of ? 13 BGB, if your order can be attributed neither to your commercial nor your independent professional activity).
- The statutory warranty period of 2 years applies.
Delivery
- Orders and deliveries are only possible within Germany, the EU, Andorra, Georgia, Liechtenstein, Monaco, Croatia, San Marino, Turkey, the Canary Islands and Switzerland.
- For delivery outside the EU, additional costs or fees may apply, such as customs charges and VAT. Please check with your local customs office if you want to know more details about this.
- Unless otherwise agreed or otherwise stated on the item, we deliver - subject to stock - in a delivery time of 2-3 working days, within Germany, after receipt of your order. Information about the delivery time is not binding, unless exceptionally the delivery date was binding and promised in writing.
- In case of delivery delays we will inform you immediately.
Shipping costs
Shipping costs within Dänemark & Germany
Surcharge abroad (außer Dänemark & Deutschland)
Deliveries to non-EU countries may incur additional costs due to e.g. customs duties. Please contact your local customs office for more information. The invoice is usually shown directly without German VAT.
For logistical reasons, foreign delivery of large appliances and express delivery cannot be made.
Not all payment methods are available for deliveries outside Germany.
* Price in € incl. VAT
Payment methods
- Sie haben folgende Zahlungsarten zur Auswahl:
- Prepayment (Delivery will be made - unless otherwise agreed - after receipt of money, Please pay within 7 days)
- PayPal
- Credit card
- We reserve the right to exclude certain payment methods in individual cases
- Prices are valid at the time of the order (filling the shopping cart)
- We would like to point out that as a credit and/or EC card holder you have to fulfill certain obligations according to the applicable jurisdiction (see BGB ?675).
Color Image Service
- If loss or damage to your films or originals really does occur, we will immediately provide a replacement in the form of film material of the same type and quantity. Of course, this does not apply in case of gross negligence or intent.
Reservation
- We reserve the right of ownership until full payment has been made. The delivery by us takes place under the reservation that we ourselves are supplied correctly and in time and that we are not responsible for the lack of availability. Unless otherwise agreed or otherwise indicated on the article, we deliver - subject to stock - in a delivery time of 2-3 working days, within Germany, after receipt of your order. Information about the delivery time is not binding, unless exceptionally the delivery date was binding and promised in writing.
- If the delivery time can not be met, we will inform you immediately by e-mail.
- In case of unavailability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received without delay.
- Replacement delivery: Should we exceptionally not be able to deliver an ordered item and we have not yet accepted your contract offer, we reserve the right to offer you an item of equal quality and price. If you wish to accept the offer, your statutory right of withdrawal will of course apply:.
- Vouchers: Vouchers, which are used for promotional purposes and do not represent an equivalent value, cannot be redeemed more than once on the invoice. Multiple promotions cannot be combined on the invoice.
Sovendus vouchers can only be redeemed once by a customer.
Cancellation Policy
Right of withdrawal for consumers: Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
- Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us
HIFI & FOTO KOCH GmbH
Schadowstrasse 60/62
40212 D?sseldorf
Germany
Phone:0049 211 / 17 88 00
Fax:0049 211 / 17 88 01 10
E-mail: service@fotokoch.dk
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. - Consequences of revocation:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (and excluding additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods only if you use a return label provided by us for this purpose (see https://www.fotokoch.de/retouren.html).
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. - If you finance a purchase contract by a loan and revoke it later, you are also no longer bound to the loan agreement, provided that both contracts form an economic unit. To revoke the loan, please contact Consors Finanz via the following e-mail address: widerruf@consorsfinanz.com.
End of the cancellation policy
- Exclusion or premature expiration of the right of revocation:
- The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.
- The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature, for contracts for the delivery of computer software, audio or video recordings in a sealed package if the seal has been removed after delivery, as well as for contracts for the delivery of software license keys which have been transmitted by mail or by means of electronic communication (e.g. email).
- Multicopter notice
We hereby draw your attention to the fact that in the case of multicopters from the manufacturers DJI and Yuneec, a reduction in value already takes place solely through intended use and you - in the case of a revocation - must pay for this loss in value. Please consider this before the first flight with your multicopter.
Privacy policy
Foto Koch is committed to your privacy!
It is our goal at store:fotokoch.dk to develop an environment that is easy to use and always respectful of the rights and expectations of our customers and other visitors to the FotoKoch website (www.fotokoch.dk).
This privacy policy describes how Hifi & Foto Koch GmbH (referred to here as "Foto Koch") collects, processes and uses the data that you give us when you use our website and protects it in accordance with the applicable data protection regulations.
As of May 25, 2018, the provisions of the EU General Data Protection Regulation (hereinafter: GDPR) apply throughout Europe. Here we would like to inform you about the processing of personal data carried out by HiFi & Foto Koch GmbH in accordance with this new regulation (see Article 13 GDPR). Please read our data protection information carefully. If you have any questions or comments about this data protection information, you can send them at any time to the email address given in section 2.
Table of contents
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Overview
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Name and contact details of the controller and the company data protection officer
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Purposes of data processing, legal bases and legitimate interests pursued by HiFi & Foto Koch GmbH or a third party and categories of recipients
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Recipients outside the EU
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Your rights
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Data security
1. Overview
The following data protection information informs you about the type and scope of the processing of so-called personal data by HiFi & Foto Koch GmbH. Personal data is information that is or can be directly or indirectly assigned to your person. Data processing by HiFi & Foto Koch GmbH can essentially be divided into two categories at :
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For the purpose of contract processing, all data required for the execution of a contract with HiFi & Foto Koch GmbH are processed. If external service providers are also involved in the processing of the contract, e.g. logistics companies, payment service providers and/or registration offices of the manufacturer or distributor, your data will be passed on to them to the extent necessary in each case.
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When you access the website/application of HiFi & Foto Koch GmbH, various pieces of information are exchanged between your end device and our server. This may also involve personal data. The information collected in this way is used, among other things, to optimize our website or to display advertising in the browser of your device.
In accordance with the provisions of the GDPR, you have various rights that you can assert against us. These include the right to object to selected data processing, in particular data processing for advertising purposes. The option to object is described in 3.3.3. and 3.4.
If you have any questions about our data protection information, you are welcome to contact our company data protection officer at any time. You will find the contact details below.
2. Name and contact details of the controller and the company data protection officer
This data protection information applies to data processing by HiFi & Foto Koch GmbH, Schadowstraße 60/62, 40212 Düsseldorf, Germany ("controller"), and to the following website or application:
:
Mr. Erich Zimmermann
c/o ZiDa-Datensicherheit GmbH, Baden-Baden
Office MA: Schwarzwaldstraße 17
68163 Mannheim
Mannheim, Germany
Website of the data protection officer: zida-datensicherheit.de
3. Purposes of data processing, legal bases and legitimate interests pursued by HiFi & Foto Koch GmbH or a third party and categories of recipients
3.1. accessing our website/application
When you access our website/application, the browser used on your device automatically sends information to the server of our website/application and stores it temporarily in a log file. We have no influence on this. The following information is also collected without your intervention and stored until it is automatically deleted
- the IP address of the requesting internet-enabled device,
- the date and time of access
- the name and URL of the retrieved file
- the website/application from which the access was made (referrer URL)
- the browser you are using and, if applicable, the operating system of your internet-enabled computer and the name of your access provider.
The legal basis for processing the IP address is Article 6(1)(f) GDPR. Our legitimate interest follows from the purposes of data collection listed below. At this point, please note that we cannot draw any direct conclusions about your identity from the data collected and that we do not do so.
The IP address of your end device and the other data listed above are used by us for the following purposes
- Ensuring a smooth connection setup,
- Ensuring convenient use of our website/application,
- Evaluation of system security and stability.
The data is stored for a period of 180 days and then automatically deleted. We also use cookies, tracking tools, targeting methods and social media plug-ins for our website/application. The exact procedures involved and how your data is used for this purpose are explained in more detail below in section 3.4.
3.2 Conclusion, performance or termination of a contract
3.2.1 Data processing upon conclusion of a contract
The purpose of HiFi & Foto Koch GmbH is the retail and distance selling of goods and services. In this context, we process the data required for the conclusion, performance or termination of a contract . This includes:
- Title, first name and surname
- Billing and delivery address
- E-mail address
- Billing and payment data
- date of birth, if applicable
- telephone number, if applicable
- IP address of the requesting internet-enabled device
The legal basis for this is Article 6(1)(b) GDPR, i.e. you provide us with the data on the basis of the contractual relationship between you and us. If we do not use your contact data for advertising purposes (see 3.3. below), we store the data collected for contract processing until the expiry of the statutory or possible contractual warranty and guarantee rights. After this period has expired, we retain the information required under commercial and tax law relating to the contractual relationship for the periods specified by law. For this period (regularly ten years), the data is processed again solely in the event of a review by the tax authorities. We review the necessity of data storage at regular intervals - at least every two years. When your goods are dispatched, the order data (for clarification, your name, email and delivery address) will be used to track the shipment and identify problem cases in accordance with Art. 6 para. 1 lit. b. (in the context of contractual/pre-contractual relationships), Art. 6 para. 1 lit. f. (other inquiries) GDPR.
The following data processing is also required to process the purchase contract:
- If you have selected a payment method other than prepayment, direct debit or cash on delivery, we will forward the required payment data to a payment service provider commissioned by us.
- We will pass on details of your delivery address and e-mail address to a logistics company commissioned by us for the purpose of processing the purchase contract. In order to ensure that the goods are delivered in accordance with your wishes, we may transmit your telephone number to the logistics company commissioned by us in the case of international and express shipments. The logistics company may contact you prior to delivery in order to coordinate the details of the delivery with you. The data will only be transmitted for this purpose and will be deleted after delivery.
Your delivery address and email address will also be stored and processed in the PAQATO shipping analysis system of PAQATO GmbH (Johann-Krane-Weg 6, 48149 Münster, Germany) in order to deliver the goods faster and without errors and to ensure smooth communication in this regard (legitimate interest pursuant to Art. 6 para. 1 lit. f. GDPR).
3.2.2 Identity, creditworthiness and transmission to credit agencies
If necessary, we check your identity with the help of information from service providers. The legal basis for this is Article 6(1)(b) and (f) GDPR. The authorization for this arises from the protection of your identity and the avoidance of fraud attempts to our detriment. The fact and the result of our request will be stored in your customer account for the duration of the contractual relationship.
I hereby consent to my creditworthiness being checked by HiFi & Foto Koch GmbH. I am aware that the check is carried out at the beginning of the order process and that I can revoke my consent at any time.
You can revoke your consent at any time with effect for the future by sending an email to to the address given under Contact or in 2.. The withdrawal of consent does not affect the lawfulness of the personal data processed until the withdrawal. If you do not wish to give the above consent, please inform us accordingly before you initiate the conclusion of your purchase. In this case, however, we can only offer you payment methods that are not associated with a credit risk for HiFi & Foto Koch GmbH. The circumstance and the result of our request will be stored in your customer account for the duration of the contractual relationship.
If you have already made a purchase from us, the data we have stored about you may be supplemented by so-called score values. The term scoring refers to the creation of a forecast of future events based on collected information and past experience. The data stored about you is used to assign you to statistical groups of people who have had similar entries in the past. The underlying procedure used is a well-founded mathematical-statistical method for forecasting risk probabilities that has been tried and tested in practice for many years.
In the event of a delay in payment , we transmit the necessary data to a company commissioned to enforce the claim if the other legal requirements are met. The legal bases for this are both Article 6(1)(b) and Article 6(1)(f) GDPR. The assertion of a contractual claim is to be regarded as a legitimate interest within the meaning of the second-mentioned provision. If the other legal requirements are met, we also transmit information about the delay in payment or a possible default to credit agencies cooperating with us. The legal basis for this is Article 6(1)(f) GDPR. The legitimate interest required here arises from our interest and that of third parties in reducing contractual risks for future contracts.
3.3 Data processing for advertising purposes
3.3.1 Advertising purposes of HiFi & Foto Koch GmbH
If you have concluded a contract with us, we will treat you as an existing customer. In this case, we process your postal contact data outside the existence of a specific consent in order to send you information about new products and services in this way.
3.3.2 Interest-based advertising
We categorize and add further information to your customer profile so that you only receive information that is supposedly of interest to you. Both statistical information and personal information (e.g. basic data from your customer profile) are used for this purpose. The aim is to send you advertising based solely on your actual or perceived needs and not to bother you with unnecessary advertising.
The legal basis for the aforementioned processing is Article 6(1)(f) GDPR. The processing of existing customer data in this way for our own advertising purposes or for the advertising purposes of third parties is to be regarded as a legitimate interest.
3.3.3 Right to object
You can object to data processing for the aforementioned purposes at any time free of charge, separately for the respective communication channel and with effect for the future. All you need to do is send an email or a letter by post to the contact details listed under 2.
If you file an objection, the contact address concerned will be blocked for further advertising data processing. We would like to point out that in exceptional cases, advertising material may still be sent temporarily even after we have received your objection. This is technically due to the necessary lead time for advertisements and does not mean that we will not implement your objection. Thank you for your understanding.
3.3.4 Newsletter dispatch
On our website, we offer you the opportunity to subscribe to our newsletter. In order to ensure that no errors have been made when entering your e-mail address, we use the so-called double opt-in procedure: After you have entered your e-mail address in the registration field, we will send you a confirmation link. Only when you click on this confirmation link will your e-mail address be added to our mailing list. You can revoke your consent at any time with effect for the future. All you need to do is click on the "Unsubscribe newsletter" link in each newsletter. Alternatively, you can send an email to the email address given under 2.
We currently use GetResponse software (Sp. z o.o., Arkonska 6/A3 80-387 Gdansk, Poland) to send our newsletters. Relevant data is passed on to GetResponse to ensure smooth dispatch and personalized content as well as to monitor success. In addition to your email address, this may include information from your customer account and your usage and purchasing behavior. Other pseudonymized data such as retrieval times, IP addresses, end devices and browsers etc. are also collected. For statistical purposes, we and GetResponse evaluate various actions, e.g. which links in the newsletter are clicked, which items were sold, etc. Web beacons and/or tracking pixels are used for evaluation. The targeting measures listed and used by us and GetResponse are carried out on the basis of Article 6(1) GDPR. GetResponse is a very secure partner that is contractually bound to the highest data protection standards. Further information on GetResponse's data protection can be found at https://www.getresponse.com/de/legal/datenschutz. A change of provider is not ruled out in the future, but is not currently planned. In the event of a change of provider, the data usage rights will be transferred to the new software provider, who will adhere to at least the same high standards.
3.4 Online presence and website optimization
3.4.1 Cookies - General information
We use cookies on our website on the basis of Article 6(1)(f) GDPR. Our interest in optimizing our website is to be regarded as legitimate within the meaning of the aforementioned provision. Cookies are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we obtain direct knowledge of your identity.
On the one hand, the use of cookies serves to make the use of our website more convenient for you. For example, we use so-called session cookies to recognize whether you have already logged into your customer account. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies for the purpose of user-friendliness , which are stored on your end device for a specified period of time. If you visit our site again to use our services, it will automatically recognize that you have already been with us and which entries and settings you have made so that you do not have to enter them again.
If you have a customer account with HiFi & Foto Koch GmbH and are logged in, the information stored in cookies will be added to your customer account.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all the functions of our website. The storage duration of cookies depends on their purpose and is not the same for everyone.
3.4.2 Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager, web analytics services provided by Google Inc ("Google"), on the basis of Article 6(1)(f) GDPR for the purpose of tailoring and continuously optimizing our website.
In this context, pseudonymized user profiles are created and cookies are used. The information generated by the cookie about your use of this website, such as
- Browser type/version,
- operating system used,
- Referrer URL (the previously visited page),
- Host name of the accessing computer (IP address - anonymized, see next paragraph),
- Time of the server request,
are transmitted to a Google server in the USA and stored there (see also 4). The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that it is not possible to assign them to (so-called IP masking).
You can prevent the installation of cookies by selecting the appropriate settings in your browser software ; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing this browser add-on. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie will be set to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. Further information on data protection in connection with Google Analytics can be found on the Google Analytics website.
3.4.3 Targeting
The targeting measures listed below and used by us are carried out on the basis of Article 6(1)(f) GDPR. Through the targeting measures used, we want to ensure that you only see advertising on your devices that is geared to your actual or perceived interests. It is in both your and our interests not to bother you with advertisements that are of no interest to you.
3.4.3.1 Onsite targeting
Our website uses cookies to collect and evaluate information to optimize advertising. For this purpose, we use the services of Episerver AB (Regeringsgatan 67, Box 7007, 103 86 Stockholm, Sweden -- formerly Peerius GmbH, Berlin). This information includes, for example, details of which of our products you have shown an interest in. The collection and evaluation is carried out exclusively pseudonymously and does not enable us to identify you. In particular, the information is not merged with personal data about you. We can use the information to show you offers on our website that are specifically tailored to your interests, as determined by your previous user behavior. The session-based cookie is automatically deleted after 2 hours. The user-related cookie has no limited validity.
3.4.3.2 Re-targeting
We also use re-targeting technologies from Criteo SA (32 Rue Blanche, 75009 Paris, France). This enables us to make our online offering more interesting and tailored to you. For this purpose, a cookie is set with which interest data is collected using pseudonyms. This information is used to display interest-based advertisements about our offers on our partners' websites. No directly personal data is stored at and no user profiles are merged with personal data about you at . The cookie is stored for a period of 13 months and then automatically deleted.
You can prevent the installation of cookies by selecting the appropriate settings in your browser software ; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by Criteo SA by following the instructions under "User choices" on this website.
Further information on data protection in connection with Criteo can be found on the Criteo website.
3.4.3.3 Affiliates
We work together with advertising partners to make the online offer on our site even more interesting for you. For this purpose, cookies are also set by our advertising partners when you visit our site (so-called third-party cookies). Information about your user behavior and your interests when you visit our website is also stored in the cookies of our advertising partners using pseudonyms. In some cases, information is also collected that was found on other websites before you visited our site. This information is used to show you interest-based advertisements from our advertising partners. No personal data is stored by and no user profiles are merged with personal data about you. The cookie is stored for a period of 60 days and then automatically deleted. You can prevent our advertising partners from displaying interest-based advertising by selecting the appropriate cookie settings in your browser (see also 3.4.1).
3.4.3.4 Video plugin
We work together with a service provider, DemoUp GmbH (Hardenbergerstr. 32, 10623 Berlin), which automatically assigns videos to the articles offered and transmits them to you when you access the page. Our aim is to make the online offer on our site more interesting for you. Your IP address is collected by the service provider for this purpose. This is necessary to ensure the functionality of the service. Under no circumstances will your IP address be merged with other data from the service provider. The IP address is not stored long-term and is only used for short-term video delivery. No user profiles are merged with your personal data either .
3.4.3.5 Search
We work together with a service provider, DemoUp GmbH (Hardenbergerstr. 32, 10623 Berlin), which automatically assigns videos to offered articles and transmits them to you when you access the page. Our aim is to make the online offer on our site more interesting for you. Your IP address is collected by the service provider for this purpose. This is necessary to ensure the functionality of the service. Under no circumstances will your IP address be merged with other data from the service provider. The IP address is not stored long-term and is only used for short-term video delivery. No user profiles are merged with your personal data either .
3.4.3.6 Objection / opt-out option
You can prevent the targeting technologies described above by making the appropriate cookie settings in your browser (see also 3.4.1). You also have the option of deactivating preference-based advertising using the preference manager available here.
3.4.4 Social media plugins
3.4.4.1 Facebook Website Custom Audiences and Facebook Conversion Pixel
Our website uses the "Website Custom Audiences" pixel from Facebook to advertise on the social network. When you visit our website, a direct connection is established between your browser and the Facebook server via the pixel. If you are a Facebook user and have not deleted the cookies before logging in, Facebook can assign the visit to our website to your user account. We can only select which segments of Facebook users (such as age, interests) our advertising should be displayed to. No data records, in particular no e-mail addresses of our users - neither encrypted nor unencrypted - are transmitted to Facebook. You can find more information on this in Facebook's privacy policy at https://www.facebook.com/about/privacy.
Please click on the following link if you, as a Facebook user, do not wish any data to be collected via Custom Audiences:
https://www.facebook.com/settings?tab=ads
By calling up the Facebook conversion pixel from your browser, Facebook can subsequently recognize whether a Facebook ad was successful, e.g. whether it led to an online purchase. We only receive statistical data from Facebook for this purpose without reference to a specific person. This allows us to record the effectiveness of Facebook ads for statistical and market research purposes. In particular, if you are logged in to Facebook, we refer you to their data protection information https://www.facebook.com/about/privacy.
Please click on the following link if you are a Facebook user and wish to revoke your consent to Conversion Pixel:
https://www.facebook.com/settings?tab=ads
The operator of these services is Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour Dublin 2, Ireland ("Facebook").
3.4.5 Chat/video chat Acquire
You have the option of using chat and video chat functions via our website using the "Acquire" tool. This is a service provided by Acquire Inc, 1067 Market Street, Suite 3005, San Francisco, CA 94103 ("Acquire").
The sole controller responsible for data processing via Acquire is
Brandfit Vertriebs GmbH, Kronprinzenstr. 5-7, 45128 Essen, Germany, telephone: 0201 - 8399770
Mail: info@brand-fit.de, representative of the controller: Marcus Lerche.
You can contact the data protection officer of Brandfit Vertriebs GmbH as follows:
Björn Leineweber, phone: 0201 - 890 66 123, email: leineweber@datenschutz-ruhr.de.
You can contact the above-mentioned data protection officer directly at any time with any questions or suggestions regarding data protection in connection with the "Acquire" tool.
The necessary data is used to establish contact and to ensure the usability of the chat and video function. This includes the browser type and version used, the operating system used by the accessing system, the date and time of access to the website, a shortened Internet Protocol address (anonymized IP address) and the Internet service provider of the accessing system. Your data is of course transmitted in encrypted form. You can decide for yourself which additional data you make available within the chat / video chat. Your data is generally processed for the fulfillment of a contract or for the implementation of pre-contractual measures (Art. 6 para. 1 lit. b GDPR) or on the basis of your consent, unless a contractual relationship exists or is established (Art. 6 para. 1 lit. a GDPR). In some cases, the data may be used on the basis of the legitimate interest in maintaining and improving the functionality of the "Acquire" tool (Art. 6 para. 1 lit. f GDPR). Insofar as the processing of your data is necessary for the conclusion or performance of a contract, the provision of your data is contractually required. Otherwise, the contractual services cannot be provided.
When using the (video) chat tool, data is also sent to Acquire and stored on its servers. Unless otherwise configured, Acquire collects information such as chat and messaging transcripts and browsing information. Automatic information such as web browser used, IP address, operating system, browser types, page view statistics, and the type of device used is also collected. The data is stored on servers in the USA. Acquire guarantees compliance with the EU standard contractual clauses and thus processing in compliance with the requirements of the EU GDPR. Further information and Aquire's privacy policy can be found at: www.acquire.io/security/ or www.acquire.io/privacy-policy/. Your data will not be stored beyond the use of the Acquire tool.
3.5. customer account
In order to provide you with the greatest possible convenience when shopping, we offer you the permanent storage of your personal data, open and completed orders and parcel deliveries in a password-protected customer account. Once you have set up a customer account, you do not need to enter your data again. You can also view the data stored about you in your customer account at any time.
If you are ordering as a new customer, please send us the data listed under 3.2. In order to ensure that your order is processed securely and your payment transactions are allocated correctly, we must assign a customer number to your order. This customer number will be communicated to you with the order confirmation.
In order to provide you with the greatest possible convenience when shopping, we offer you the opportunity to view your stored data as well as open and completed orders and parcel deliveries in a password-protected customer account.
When your customer number is assigned, you will be given an automatically generated password. You can change this password in the customer area. The password is used together with your e-mail address and/or customer number to access your customer account.
If you place a second order, you can order again as a new customer or log in to your customer account before placing the order. For the avoidance of doubt, you do not have to order under the existing or already assigned customer number.
Please treat your personal access data confidentially and in particular do not make it accessible to unauthorized third parties. We cannot accept any liability for misused passwords unless we are responsible for the misuse. Please note that you will automatically remain logged in to for a short period after leaving our website unless you actively log out.
3.6. contact form
To make it easy for you to contact our service team, we provide you with a contact form. We enrich this contact form with data from your customer profile to make it as easy as possible for you to contact us. We can only access this customer data if you have previously logged in with your email or customer number and your personal password (see 3.5). We cannot accept any liability for misuse of the contact form unless we are responsible for the misuse.
3.7. photo competitions
Several times per calendar year we organize photo competitions in which you may send in pictures to take part in the competition. These photo competitions are organized by HiFi & Foto Koch GmbH or in cooperation with our partners. All persons over the age of 18 may participate. By submitting a photo, you agree to the respective conditions of participation. The participant assures that he or she owns all rights to the submitted photo, has the unrestricted exploitation rights to all parts of the photo, that the photo is free of third-party rights and that no personal rights are violated in the depiction of persons. If one or more persons are recognizably depicted in the photo, the persons concerned must agree to the photo being published. The participant will provide written confirmation of the above on request. Should third parties nevertheless assert claims for infringement of their rights, the participant shall indemnify the organizer against all claims. The data submitted by the participants will be published if the photos are published as part of the photo competition (reporting on this, award ceremony, publication on the homepage, etc.) or, if necessary, passed on to third parties involved (e.g. newspaper editors). The participants expressly agree to this.
3.8. making appointments
On our website, you have the opportunity to make appointments for an on-site, virtual or digital consultation. Certain personal data is collected for this purpose, including name, address, telephone number and email address. We use the appointment management software from eTermin (eTermin GmbH, Im Wiesengrund 8, 8304 Wallisellen, Switzerland) to enable our customers to make appointments as smoothly and conflict-free as possible. Personal data is only collected and processed by eTermin GmbH to the extent necessary in the context of this appointment booking. We process and store your personal data only as long as it is necessary for the fulfillment of our contractual and legal obligations. If the storage of personal data is no longer necessary for the fulfillment of these obligations, it will be deleted, unless there are legal storage obligations.
4. Recipients outside the EU
With the exception of the processing described under 3.4.2 and 3.4.3, we do not pass on your data to recipients based outside the European Union or the European Economic Area. The processing mentioned under 3.4.2 and 3.4.3 results in the transfer of data to the servers of the providers of tracking and targeting technologies commissioned by us. These servers are located in the USA. Data is transferred in accordance with the principles of the EU-US Data Privacy Framework and on the basis of the EU Commission's standard contractual clauses.
5. Your rights
5.1. overview
In addition to the right to withdraw the consent you have given us, you have the following additional rights if the relevant legal requirements are met:
- Right to information about your personal data stored by us in accordance with Art. 15 GDPR,
- Right to rectification of incorrect data or completion of correct data in accordance with Art. 16 GDPR,
- Right to erasure of your data stored by us in accordance with Art. 17 GDPR,
- Right to restriction of the processing of your data in accordance with Art. 18 GDPR,
- Right to data portability pursuant to Art. 20 GDPR.
5.2. right to object
Under the conditions of Art. 21 para. 1 GDPR, data processing may be objected to for reasons arising from the particular situation of the data subject.
The above general right to object applies to all processing purposes described in this data protection information that are processed on the basis of Article 6(1)(f) GDPR. In contrast to the special right to object to data processing for advertising purposes (see 3.3.4 above), we are only obliged under the GDPR to implement such a general objection if you give us reasons of overriding importance (e.g. a possible danger to life or health). In addition, you have the option of contacting our data protection officer (see contact in 2.) or the supervisory authority responsible for HiFi & Foto Koch GmbH.
6. Data security
All data transmitted by you personally, including your payment data, is transmitted using the generally accepted and secure TLS (Transport Layer Security) standard, a technical enhancement of SSL (Secure Socket Layer). TLS is a secure and proven standard that is also used in online banking, for example. You can recognize a secure TSL connection by the s appended to http (i.e. https://...) in the address bar of your browser or by the lock symbol at the bottom of your browser.
We also use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved and reviewed in line with technological developments.
Seminars & Workshops
The seminar terms and conditions apply only to the seminars and workshops within the framework of the "Foto Koch Akademie".
- Registration: Registration for a seminar or workshop takes place via purchase in the retail store or via the ordering process on the Internet.
- Withdrawal/Cancellation: The participant can withdraw from the registration up to 7 days before the respective seminar/workshop and will be refunded his/her money. The date of receipt of the cancellation notice is decisive. If a cancellation is made within a shorter period of time, the full amount for the seminar/workshop will be due, the same applies if the participant does not show up on the day of the event.
- Cancellation of seminars/workshops: The organizer is entitled to cancel dates for important reasons - especially in case of illness of seminar leaders. Participants will be informed of this by telephone and an alternative date will be offered if available. Upon request, the participant will be rescheduled to this date or will receive a refund of his participation fee. Any further compensation is excluded.
- Liability: Participation in the seminars/workshops is at the participant's own risk. It is expressly stated that the organizer is exempt from any claims in case of accidents or property damage during or on the way to or from the seminars. Also no liability can be assumed for equipment or wardrobe.
- Use and rights to the image: Commercial use of the photographs taken at the Foto Koch Academy is excluded. They may be used purely for private purposes or within the framework of the academy.
Environmental protection
- Batteries do not belong in household waste.
- As a consumer, you are legally obliged to return used batteries. This also applies to batteries and rechargeable batteries installed in devices.
- You can return your old batteries to the public collection points in your community or wherever batteries are sold.
- Of course, you can also return the batteries available from us or batteries from devices sold by us after use to the following address:
HIFI +& FOTO KOCH
Schadowstr. 60-62
40212 D?sseldorf, GermanyDeutschland - Batteries containing harmful substances are marked with these signs:
- Pb = battery contains lead
- Cd = battery contains cadmium
- Hg = battery contains mercury
- Old electrical appliances do not belong in household waste.
- Since March 24, 2006, old electrical appliances may not be disposed of with household waste. The regulation applies to all electronic and electrical devices, from electric toothbrushes to home tanning beds, from washing machines to digital cameras, no matter how old. Illuminants, fluorescent tubes and energy-saving lamps are also included. The devices are taken back free of charge by cities and municipalities. They take them back at collection points or even offer to pick them up. As a rule, existing collection systems (e.g. recycling centers, bulky waste collection) are used.
Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. Consumers have the option to use this platform for the settlement of their disputes.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Imprint
Address:
HIFI & FOTO KOCH GmbH
Schadowstrasse 60/62
40212 D?sseldorf
Germany
www.store:fotokoch.dkPhone order service: 0049 211 / 17 88 00
We are here for you:
Mon-Fri: 8:30 a.m. to 6:00 p.mFax order service and inquiries: 0049 211 / 17 88 01 10
E-mail: service@fotokoch.dk
Bank details:
Commerzbank AG, D?sseldorf
Account: 411100102 (BLZ 30040000)
BIC code COBADEFFXXX
IBAN Code: DE 32 3004 0000 0411 1001 02Sales tax identification number: DE 811336501
Local court D?sseldorf HRB-Nr. 15000
Managing Director: Thomas G?rner
Place of performance and jurisdiction is D?sseldorf? Copyright
For the entire web design, all graphics, respectively each layout and any text the copyright ? 1999-2024 lies with HIFI & FOTO KOCH GmbH.
ALL RIGHTS RESERVED.
All other trademarks, product brands and company names or logos cited on these web pages are the sole property of their respective owners. For the complete programming of the pages and the development of the database the copyright ? 1999-2024 is held by HIFI & FOTO KOCH GmbH.
ALL RIGHTS RESERVED.
